Refund and Returns Policy

Effective Date: January 18, 2025

At OpalXsBeau, customer satisfaction is our top priority. We are committed to providing high-quality products and a straightforward return process. This Refund and Returns Policy outlines the terms and conditions for handling returns and refunds for purchases made with us.

Eligibility for Returns

  • Items must be returned within 30 days of the delivery date.
  • Returned items must be in their original condition, unused, and in the original packaging.
  • Proof of purchase, such as an order confirmation or receipt, is required.

Non-Returnable Items

  • Custom or special-order aircraft or helicopter models.
  • Items marked as “final sale” at the time of purchase.
  • Damaged items caused by misuse, neglect, or improper handling.

Refund Process

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5–7 business days and issued to your original payment method.
  • Shipping costs are non-refundable unless the return is due to a defective or incorrect item.

Exchanges

  • Exchanges are available for defective or damaged items. Please contact OpalXsBeau within 7 days of receiving the item to initiate the exchange process.

How to Initiate a Return or Refund

  1. Contact our Customer Support team at info@opalxsbeau.com or call 606-723-5137 to request a return authorization.
  2. Ship the item to the following address:
    OpalXsBeau
    4095 Furnace Rd, Stanton, Kentucky (KY), 40380
  3. Include your proof of purchase and a brief explanation of the issue.

Late or Missing Refunds

  • If you have not received your refund after the specified timeframe:
    1. Check with your bank or credit card company, as processing times may vary.
    2. Contact our Customer Support team for further assistance.

Contact Us

For any questions or concerns about our Refund and Returns Policy, please contact:
Phone: 606-723-5137
Email: info@opalxsbeau.com

By purchasing from OpalXsBeau, you agree to the terms outlined in this Refund and Returns Policy. Thank you for trusting OpalXsBeau!